Privacy Policy
How Joy Cleaning Services collects, uses, and protects your personal data.
About This Policy
Joy Cleaning Services is committed to protecting the privacy of everyone who contacts us. This policy explains what personal data we collect, why we collect it, and how we handle it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Joy Cleaning Services is the data controller for all personal data collected through our website and advertising. If you have any questions about this policy or how we handle your data, please see the contact section at the bottom of this page.
What Personal Data We Collect
We collect the following personal data when you get in touch with us:
- Your full name
- Your email address
- Your phone number
- Your company name (if provided)
- The location or area of your premises (if provided)
- Any additional information you choose to include in your message
This data is collected through two channels:
- Our website contact form at joycleaning.co.uk
- Google Ads lead forms, where you may submit your details directly through a Google advertisement
We do not collect any sensitive personal data (such as health information, financial details, or identification documents) and we do not use cookies for tracking or profiling purposes beyond basic website functionality.
Why We Collect Your Data
We collect your personal data solely to respond to your enquiry about our cleaning services. Specifically, we use it to:
- Contact you to discuss your cleaning requirements
- Provide you with a quote for our services
- Answer any questions you have raised
- Follow up on your enquiry if we have not yet been able to assist you
We will never use your data to send unsolicited marketing communications, and we will never sell, rent, or share your personal data with any third party for their own marketing purposes.
Legal basis: We process your personal data on the basis of legitimate interest (Article 6(1)(f) UK GDPR). When you submit an enquiry, you are inviting us to contact you, and it is in both your and our legitimate interest to follow up on that enquiry. Where required, we will also rely on your consent (Article 6(1)(a) UK GDPR).
How We Store Your Data
Your personal data is stored securely within our business email and communication systems. Access to your data is restricted to Joy Cleaning Services staff who need it to respond to your enquiry.
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our systems are password-protected and we use reputable cloud providers that comply with UK data protection law.
Third-party processors: If you submitted your enquiry via a Google Ads lead form, Google acts as a data processor and transfers your details to us in accordance with Google's Privacy Policy. Beyond this, we do not share your data with any other third parties.
How Long We Keep Your Data
We retain your personal data for a maximum of 12 months from the date of your last contact with us. After this period, your data is securely deleted from our systems.
If you become an ongoing client of Joy Cleaning Services, we will retain your contact details for the duration of our working relationship and for up to 12 months after our last engagement, after which it will be deleted.
You can request deletion of your data at any time, regardless of this retention period. See the section below on your rights for more information.
Your Rights Under UK GDPR
Under UK GDPR, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details at the bottom of this page.
Right of Access
You have the right to request a copy of the personal data we hold about you.
Right to Rectification
You can ask us to correct any inaccurate or incomplete data we hold about you.
Right to Erasure
You can request that we delete your personal data. We will action this promptly unless we have a legal obligation to retain it.
Right to Restriction
You can ask us to limit how we use your data while a concern is being investigated.
Right to Portability
You can request that we provide your data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to our processing of your personal data at any time.
If you are not satisfied with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. You can contact the ICO at ico.org.uk or by calling 0303 123 1113. We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO.
Contact Us About Your Data
To exercise any of your rights, request deletion of your data, or ask any questions about this privacy policy, please get in touch with us directly:
- Phone: 07428 471 718
- Website: joycleaning.co.uk/contact
We aim to respond to all data-related requests within 30 days, in line with our obligations under UK GDPR.
This policy may be updated from time to time. Any changes will be published on this page with a revised "last updated" date.